Shipping & Returns

SHIPPING
All orders are subject to product availability.
 

All Emirates: Free standard shipping on all orders above AED 350. Orders placed before 2pm, will be delivered the next day.

Remote Locations
Delivery to the following remote locations will be done once a week and delivery charges vary.
Wagan, Zaaher, Al Aqwa, Al Buraimi (Oman Border), Adan (RAK border), Al Jeer, Ghalila, Bida Zayed (Abu Dhabi), Al Marfa (Abu Dhabi), Mezyad, Al Harmia (Abu Dhabi), Tarif, Baynunah, Qasr Al Sarab, Qasr Al Bahar, Ghayati, Al Hamra.

Non Service Areas
Mentioned below are the non-service areas within UAE. Delivery to these areas is not available.
Umm al Nar Power Station (Abu Dhabi Island), Buhasa, Military Camp, Al Shaab, Al Dabiyaa, Jirab, Delma Island, New Shwaib, Ayn Al Faydah, Modafanah (Oman Border), Buraimi (Oman), Adgat (After Khorfakkan), Dadna (After Khorfakkan), Ghalilah.

Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order and deliver the next day from the date of your order (excluding public holidays and weekends).

RETURNS
Each item sold by Asta Lifestyle is lovingly hand made by artisans using sustainable materials. Any variations or irregularities enhance the beauty of our products and should not be considered as defects.

We accept returns within 7 days of receipt provided the product has not been opened/tampered with. We always aim to make sure our customers love our products, but if you do want to return an order, we are happy to help.

Just email us to customercare@astalifestyle.com or call us with details of your purchase, photographs of the damaged item/the reason for seeking an exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition. We do not accept returns on any sale items. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.

Please allow up to 14 days after we've received your item(s) to process your request. If the returned product is accepted we will refund using your original method of payment (excluding the initial shipping cost).

The customer will take full responsibility of the product if it is not delivered to us or lost in transit or it is damaged during return to us and no refund will be provided in such cases.

If product is sent back to us as per the conditions mentioned above, you are entitled to a refund in the form of original method of payment.

EXCHANGE AND CANCELLATION
Exchanges will be handled as a return and reorder as mentioned in the Returns section above. You can log into our website to purchase items under a new transaction.

To cancel an order, please contact us. If your order has not been shipped yet, we will make every effort to accommodate your cancel request. Please note that if the order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under Returns.

You can cancel your order within 24 hours by emailing customercare@astalifestyle.com or calling us to advise about the cancellation before the order is processed for delivery.